Delivery Terms & Conditions

Advancelab in-house delivery team is professional in making sure customers’ products are packaged appropriately for a safe delivery. We are also passionate in ensuring the furniture you purchased from us are delivered promptly according to the day and time confirmed by our logistics department.

Our logistics department will call you 2 working days prior to your scheduled delivery date (indicated on your Sales Order) to advise on your delivery time slot. Should you have missed our call, our team will SMS the information to you. Should the SMS be not acknowledged, your scheduled delivery will be cancelled for that day. It is your due diligence to acknowledge our message within 24 hours of our message sent, else we will have to cancel your delivery for that day. Kindly contact us again for a redelivery, and subjected to slot availabilities; we may have to take up to 7 days for an open delivery slot.

Our deliveries are made in general from Monday to Saturday, from 9am to 6pm. We do not have deliveries on Sundays and Public Holidays.

Please note that it is your responsibility to check if items will fit through doors, staircases and lifts before you place your order. Product dimensions are included in the product description on our website and in our store.