Return Policy

We accept returns for refund or exchange within 30 days of shipment from our facility. You will only pay for return shipping and insurance fees.

Please note that to be eligible for return, items must be in their original purchase condition, including all product documentation, and shipped back to us within 30 days.

To expedite an exchange for a different product, we recommend returning the original item for a refund and placing a new order. Please allow two weeks for your refund to be processed.

If a package or item delivered to you arrives damaged, please refuse the shipment or call us immediately at +65 6448 8255. Please retain all packing materials unless instructed otherwise by Advancelab. Claims for damaged or missing items must be reported immediately or within five days of receipt of your order. Advancelab is not responsible for lost or damaged returned shipments.

Non-Refundable Items

  • Engraved items may not be returned. 
  • Customised items are final sale and are not eligible for return or exchange.
  • Shipping fees are non-refundable.
  • Returns without a Advancelab Return Merchandise Authorisation will be refused upon receipt. Returns with missing paperwork or product will not be processed.