Shipping Info

We ship our orders through our in-house delivery team, and other carefully selected delivery service providers especially for Door-step Deliveries. Please note that furniture items are only delivered within Singapore.

Our Standard Delivery timing is Monday to Friday, between 9:30am - 5:30pm. For your convenience, we also offer Saturday deliveries for an extra fee. You can select your delivery option during check-out.

Shipping Rates

Enjoy free shipping on all orders above $500 SGD and pay only $30 SGD (for furniture items) for orders under $500 SGD. These rates are only applicable for orders in Singapore. Shipping rates and duration for individual items can be found by scrolling down on any product pages under Shipping Info.

Generally, the Shipping Fee you pay for is calculated on a per order basis as follows:
  • Orders containing at least one furniture item: $30 SGD flat fee
  • Orders above $500 SGD: FREE SHIPPING!!!
  • Shipping Fee for each items are clearly stated on the product pages.
  • Final shipping fee is calculated based on the item with the highest shipping fee.
  • Please note that shipping fees are calculated on the order amount after any discount coupon used.

Shipping Duration & Delivery Policy

Delivery Policy: To help you save on delivery charges, Advancelab will usually consolidate your items in one single order and ship them together. When estimating shipping duration, it is best to take the item with the longest Estimated Arrival and use that to calculate shipping duration for your order. Occasionally, Advancelab may ship your items to you separately due to the nature of the products. In these instances, you will NOT be charged any extra delivery fees.

In the unlikely occurrence of a wrong item being delivered, please contact our customer service team within seven days and a replacement will be shipped to you at no extra charges.


Delivery Arrangements:

Bulky Deliveries:
  • For Bulky / furniture items, your delivery will be scheduled in advance.
  • We will deliver your order into your home and place them in your room of choice. We will also assemble the furniture (if applicable), and remove all packaging materials from your premise.
  • Please ensure that there is someone to receive the delivery on the pre-agreed date and time, and that the delivery path and premise are free of obstacles, including any existing furniture items.
  • As our trucks are pre-planned to cover designated routes throughout the day, we will not be able to accommodate specific requests on delivery timing.
  • For any changes/enquiries regarding your confirmed delivery schedule pertaining to this order, kindly do so at least 2 days in advance so that we can make the necessary arrangements, else there will be a $20 charge for any last minute changes.
  • Delivery fee for non-lift accessible floors: Do take note that there is a charge of $10 per item per non-lift accessible floor which must be collected by our delivery team before the completion of the delivery. This fee will also be applicable to stairs within landed properties or HDB maisonette.
  • Delivery will only proceed if the delivery team deems it suitable to go ahead in a non-hazardous manner. If the lifting process is deemed hazardous, (i.e. items prone to damage on narrow stairway, obstruction of passageway), and deemed unfeasible based on our assessment; we reserve the right to cancel the delivery.
Door-step Deliveries:
  • For Door-step Deliveries, usually for home furnishing items, we will attempt delivery of your order as soon as your order is ready for delivery. The first delivery will be attempted without any pre-arranged schedule.
  • We will deliver your order to the door-step of your premise, to you or soneone you have authorized (your doorman or receptionist) to receive the order on your behalf.
  • If you are unable to receive your order during our first delivery attempt, please do not worry! Us or our appointed courier will let you know the delivery failed, and you may reschedule a date and time which is convenient for you.
  • Should the second scheduled delivery attempt fail, the third scheduled delivery attempt will be chargeable to you based on our Standard Rates.
  • In the event that your order cannot be delivered due to you not being contactable to schedule a delivery, your order will be held for a maximum of 30 Days from the date of first attempted failed delivery. If there is no response within this month, your order will be cancelled without refunds.
Staircase charge:

If our delivery team is unable to proceed with the delivery via elevators (e.g. furniture is unable to fit into the elevator or a working elevator is unavailable), additional charges per item will be applicable as follows:

  • S$10 per item per non lift-accessible storey
  • To be paid directly to the delivery team in cash before commencement.
  • Fees also apply to stairs within landed properties or HDB maisonettes.

Holding of Order:

Advancelab (S) Pte Ltd is able to hold your order for a maximum of 2 Months from the earliest date that your order can be delivered from our warehouse. If you would like more information, please email us at wecare@adlfabricators.com.